while the most robust version of the line, Redmi Note 7 Pro, almost burned a man in India. This year, we’ve seen cases of POCO X3 explosion,
and not even the recently released Redmi Note 10 series is safe from this. Now, there is one more case related to a smartphone model by the Chinese manufacturer.
Prava claims he acquired the cell phone in December 2020 for his younger brother. Everything was going well until the boy noticed that the smartphone was exhaling smoke for no apparent reason.
Having seen the recent news about smartphone explosions on the internet, the boy threw it into the water.
However, to Prava’s surprise, Xiaomi says that this was “customer-induced damage”. According to the company,
the initial investigations revealed that the blast occurred due to external forces, and for that reason, it’s not the company or smartphone’s fault.
“AT REDMI INDIA, CUSTOMER SAFETY IS OF UTMOST IMPORTANCE AND WE TAKE SUCH MATTERS EXTREMELY SERIOUSLY.
ALL OUR DEVICES GO THROUGH VARIOUS LEVELS OF STRINGENT QUALITY TESTS. WE ENSURE THAT THE QUALITY OF THE DEVICE IS NOT COMPROMISED AT ANY LEVEL.
AT THIS STAGE, OUR TEAM IS INVESTIGATING THIS CASE TO DETERMINE THE CAUSE. BASED ON OUR INITIAL INVESTIGATION, THE DAMAGE WAS CAUSED DUE TO EXTERNAL FORCE.
FOR THAT REASON, WE’VE CLASSIFIED IT UNDER ‘CUSTOMER INDUCED DAMAGE’. WE ARE IN TOUCH WITH THE CUSTOMER TO ENSURE THAT THE MATTER IS RESOLVED AT THE EARLIEST.”
In an unusual incident, a Xiaomi user escaped injuries, after he recently bought a Redmi Note 9 Pro unit that caught fire. The phone can either be Redmi Note 9 Pro or Note 9 Pro Max. pic.twitter.com/DvVA0sY1kh— Fossbytes (@fossbytes14) May 2, 2021
The phone can either be Redmi Note 9 Pro or Note 9 Pro Max. https://t.co/NdtbSMal8k— IndiaTodayTech (@IndiaTodayTech) April 30, 2021
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